3. Refund Request Process

3.1 How to Request a Refund

• To request a refund, contact our support team at joao[at]cosmocrafter.net with the following details:
  • Proof of purchase (e.g., transaction receipt).
  • Description of the issue and reason for the refund request.
  • Your in-game username or account information.

3.2 Response Time

• Refund requests will be reviewed within 5-10 business days, and you will be notified of the outcome via email (remember to check your spam folder).

3.3 Refund Method

• Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

3.4 Third-Party Purchases

• If you purchased through a third-party platform (e.g., Apple App Store, Google Play, Steam), you must follow their refund process, as we are unable to issue refunds directly for such transactions.