# 3. Refund Request Process

**3.1** **How to Request a Refund**

- To request a refund, contact our support team at **joao\[at\]cosmocrafter.net** with the following details: 
    - Proof of purchase (e.g., transaction receipt).
    - Description of the issue and reason for the refund request.
    - Your in-game username or account information.

**3.2** **Response Time**

- Refund requests will be reviewed within **5-10 business days**, and you will be notified of the outcome via email (remember to check your spam folder).

**3.3** **Refund Method**

- Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

**3.4** **Third-Party Purchases**

- If you purchased through a third-party platform (e.g., Apple App Store, Google Play, Steam), you must follow their refund process, as we are unable to issue refunds directly for such transactions.