3. Refund Request Process

3.1 How to Request a Refund 

 

 To request a refund, contact our support team at  joao[at]cosmocrafter.net with the following details:

 

 Proof of purchase (e.g., transaction receipt). 

 Description of the issue and reason for the refund request. 

 Your in-game username or account information. 

 

 

 

 3.2 Response Time 

 

 Refund requests will be reviewed within  5-10 business days , and you will be notified of the outcome via email (remember to check your spam folder). 

 

 3.3 Refund Method 

 

 Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution. 

 

 3.4 Third-Party Purchases 

 

 If you purchased through a third-party platform (e.g., Apple App Store, Google Play, Steam), you must follow their refund process, as we are unable to issue refunds directly for such transactions.