1. Eligible Refunds

1.1 Digital Purchases

• Refunds for in-game items, virtual currency (“Credits”), or subscriptions are generally non-refundable except in the following cases:
  • Unauthorized or fraudulent transactions.
  • Technical errors resulting in undelivered purchases.
  • Legal requirements in your jurisdiction that mandate refunds under specific conditions.

1.2 Subscriptions

• Refunds for active subscriptions are only available if:
  • You cancel within the cooling-off period as required by applicable laws (e.g., 14 days in the EU).
  • A technical issue caused the subscription to be inaccessible for a significant portion of the billing period.

1.3 Pre-Orders

• Pre-orders for upcoming features or expansions may be refunded if canceled prior to the release of the purchased content.