# 2. Non-Refundable Purchases

**2.1** **Used or Consumed Content**

- Refunds are not granted for virtual items or Credits that have been partially or fully used in the game.

**2.2** **Special Offers and Promotions**

- Items or Credits purchased during special promotions or sales are not eligible for refunds.

**2.3** **User Errors**

- Refunds are not available for accidental purchases, incorrect selections, or buyer’s remorse.