# 12. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or the Services, you can reach out to us through the following channels:

**12.1** **Email**

- **joao\[at\]cosmocrafter.net**

For general inquiries, technical support, or account-related issues.

**12.2** **Mailing Address**

- **N/A**

For formal correspondence, including legal notices or requests.

**12.3** **Customer Support**

- Visit our [**Discord**](https://discord.gg/N5XSDXK8AS) for FAQs, troubleshooting guides, and live support options.

**12.4** **Response Times**

- We strive to respond to all inquiries within 2-5 business days, depending on the nature of your request.

**12.5** **Reporting Violations**

- To report a violation of these Terms, including prohibited activities or intellectual property concerns, please use our dedicated reporting form at **joao\[at\]cosmocrafter.net**.