1. Eligible Refunds

1.1 Digital Purchases 

 

 Refunds for in-game items, virtual currency (“Credits”), or subscriptions are generally  non-refundable except in the following cases:

 

 Unauthorized or fraudulent transactions. 

 Technical errors resulting in undelivered purchases. 

 Legal requirements in your jurisdiction that mandate refunds under specific conditions. 

 

 

 

 1.2 Subscriptions 

 

 Refunds for active subscriptions are only available if:

 

 You cancel within the  cooling-off period as required by applicable laws (e.g., 14 days in the EU). 

 A technical issue caused the subscription to be inaccessible for a significant portion of the billing period. 

 

 

 

 1.3 Pre-Orders 

 

 Pre-orders for upcoming features or expansions may be refunded if canceled prior to the release of the purchased content.