# 1. Eligible Refunds

**1.1** **Digital Purchases**

- Refunds for in-game items, virtual currency (“Credits”), or subscriptions are generally **non-refundable** except in the following cases: 
    - Unauthorized or fraudulent transactions.
    - Technical errors resulting in undelivered purchases.
    - Legal requirements in your jurisdiction that mandate refunds under specific conditions.

**1.2** **Subscriptions**

- Refunds for active subscriptions are only available if: 
    - You cancel within the **cooling-off period**<span style="font-family: 'Lexend Deca';"> as required by applicable laws (e.g., 14 days in the EU).</span>
    - A technical issue caused the subscription to be inaccessible for a significant portion of the billing period.

**1.3** **Pre-Orders**

- Pre-orders for upcoming features or expansions may be refunded if canceled prior to the release of the purchased content.