# Refund Policy

Fair Play in the Galactic Marketplace
Last Updated: November, 25, 2024
This Refund Policy outlines the conditions and processes for requesting refunds for purchases made in Cosmo Crafter. By making a purchase, you agree to the terms of this policy.

# 1. Eligible Refunds

**1.1** **Digital Purchases**

- Refunds for in-game items, virtual currency (“Credits”), or subscriptions are generally **non-refundable** except in the following cases: 
    - Unauthorized or fraudulent transactions.
    - Technical errors resulting in undelivered purchases.
    - Legal requirements in your jurisdiction that mandate refunds under specific conditions.

**1.2** **Subscriptions**

- Refunds for active subscriptions are only available if: 
    - You cancel within the **cooling-off period**<span style="font-family: 'Lexend Deca';"> as required by applicable laws (e.g., 14 days in the EU).</span>
    - A technical issue caused the subscription to be inaccessible for a significant portion of the billing period.

**1.3** **Pre-Orders**

- Pre-orders for upcoming features or expansions may be refunded if canceled prior to the release of the purchased content.

# 2. Non-Refundable Purchases

**2.1** **Used or Consumed Content**

- Refunds are not granted for virtual items or Credits that have been partially or fully used in the game.

**2.2** **Special Offers and Promotions**

- Items or Credits purchased during special promotions or sales are not eligible for refunds.

**2.3** **User Errors**

- Refunds are not available for accidental purchases, incorrect selections, or buyer’s remorse.

# 3. Refund Request Process

**3.1** **How to Request a Refund**

- To request a refund, contact our support team at **joao\[at\]cosmocrafter.net** with the following details: 
    - Proof of purchase (e.g., transaction receipt).
    - Description of the issue and reason for the refund request.
    - Your in-game username or account information.

**3.2** **Response Time**

- Refund requests will be reviewed within **5-10 business days**, and you will be notified of the outcome via email (remember to check your spam folder).

**3.3** **Refund Method**

- Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

**3.4** **Third-Party Purchases**

- If you purchased through a third-party platform (e.g., Apple App Store, Google Play, Steam), you must follow their refund process, as we are unable to issue refunds directly for such transactions.

# 4. Chargebacks and Disputes

**4.1** **Unauthorized Chargebacks**

- If a chargeback is initiated without a valid reason, your account may be subject to suspension or termination.

**4.2** **Resolution Before Chargebacks**

- We encourage you to contact us to resolve issues before initiating a chargeback. Most issues can be resolved quickly and amicably.

# 5. Exclusions and Exceptions

**5.1** **Force Majeure**

- Refunds are not granted for disruptions caused by factors outside of our control, such as internet outages or server downtime due to natural disasters or external attacks.

**5.2** **Beta Features**

- Purchases of items or features marked as “Beta” or “Experimental” are made at your own risk and are non-refundable.

# 6. Legal Compliance

**6.1** **Consumer Rights**

- This Refund Policy does not override any statutory rights you may have as a consumer under applicable laws.

**6.2** **Jurisdiction-Specific Provisions**

- Refund conditions may vary based on the laws of your jurisdiction. If required, refunds will be processed in compliance with local regulations.

# 7. Contact Information

If you have questions about this Refund Policy or wish to request a refund, contact us at:

- **Email**: joao\[at\]cosmocrafter.net